Returns, cancellations & warranty
All sales are final. Tégō Shade umbrellas are made to order for each customer, so we do not accept returns or exchanges.
Cancellations
If you need to cancel, contact us as soon as possible at nick@tegoshade.com. Cancellations are considered case by case. Once your umbrella is in production, cancellation may not be possible, and any approved cancellation may be subject to supplier charges.
Check your order
Please review the model, size, mounting, colours and add-ons carefully before completing your purchase. Your umbrella is made exactly as selected.
Lead times
Lead times shown on our website are estimates. We'll keep you updated on your order's progress and let you know promptly if anything changes.
Damage or missing parts
Please inspect your delivery on arrival and note any visible damage on the delivery receipt. Report any damage or missing parts to nick@tegoshade.com within 5 days of receiving your order, with photos, and we'll work with the carrier and manufacturer to arrange a repair or replacement.
Warranty
Every product is covered by its manufacturer's warranty, counted from your date of purchase. If anything needs attention, contact us and we'll help you with the claim.
| Product | Home use | Commercial use |
|---|---|---|
| Shadowspec Serenity & Unity | Canopy fabric 10 years Frame & mounting 6 years | 3 years |
| Shadowspec Retreat | 3 years | 1 year |
| Shadowspec accessories | 1 year | |
| Umbrosa umbrellas | Aluminium frame 10 years Ribs & stainless steel parts 5 years Canopy fabric 3 years Synthetic & galvanised steel parts 3 years Bases & painted finishes 2 years · zips 1 year | |
| Custom shade sails | 15 years against UV breakdown 1 year on materials & workmanship | |
Warranties cover manufacturing defects. They don't cover wind or storm damage, normal wear, or products not installed, used and cared for as the manual describes. Each manufacturer's full terms apply.
Shipping
We ship within Canada only. Shipping is included in the price.