Questions & answers

We deliver to every province in Canada. We don't currently ship outside Canada.

Yes. Every umbrella price on the site includes shipping, so the price you see is the price you pay before tax. The only thing added at checkout is the sales tax for your province.

Each umbrella is made to order. Shadowspec umbrellas typically arrive in 2 to 6 weeks. Umbrosa umbrellas usually ship within about 3 weeks, plus delivery time. Every product page shows its own estimate, and we'll keep you posted from order to delivery.

Yes. Larger umbrellas usually arrive by freight truck during business hours, in big, heavy boxes, so you may want a second person to help unload. If access is tricky, tell us before you order and we'll plan around it.

Because every umbrella is made for you, all sales are final. If you need to change or cancel, contact us as soon as possible and we'll do what we can before production starts. Returns & cancellations

Cantilever umbrellas hang from a side mast, so nothing gets in the way of the table or loungers, and most rotate and tilt to follow the sun. Centre-pole parasols are classic and compact, and work well over a small table or between a pair of loungers. Wall-mounted umbrellas like the Shadowspec Retreat bolt to a wall and leave the floor completely clear, which suits balconies and narrow patios. Shade sails cover larger or oddly shaped areas, and they're set-and-forget: put them up in the spring, leave them up all season, and take them down in the fall.

Measure the area you want to keep in shade, such as the table and chairs or the lounge set, and allow some extra all round, because the shadow moves with the sun. The easiest way is to send us a photo and rough measurements, and we'll recommend a size and mounting.

Yes. On any product page, open the colour or frame options and choose Request samples. We'll mail you fabric and finish samples so you can see the real colour and feel the material before you order.

Yes. Hotels, restaurants, clubs and residential projects are a big part of what we do. Spec sheets and manuals are on our Guides & spec sheets page, CAD drawings are available on request, and if you're ordering several umbrellas, ask us for project pricing.

They're built to stay steady in everyday breezes. When it gets gusty, or whenever you're not using it, close the umbrella. Like all umbrella warranties, the manufacturers' warranties don't cover wind or storm damage.

They're designed first for shade, but they handle light to moderate showers well. In heavy, prolonged rain, some water can eventually come through the fabric.

Close the umbrella and fit its protection cover when it's not in use, and never leave it open under snow. In areas with heavy snow, follow the winter care steps in your product's manual, which you'll find on our Guides & spec sheets page.

It depends on the model and your space: an in-ground anchor set in concrete, a plate bolted to a deck or patio, a freestanding base, or a wall mount. Each product page lists the mounting options, and the spec sheets give the details your contractor will need.

Installation can be arranged in some areas, so ask us about yours. Many customers install their umbrella themselves or with their own contractor, and we'll send you the manual and installation videos.

Every product carries its manufacturer's warranty. Shadowspec Serenity and Unity, for example, have 10 years on the canopy fabric and 6 years on the frame for home use. See the full list on our warranty page. If anything ever needs attention, contact us and we'll help you with the claim.

Check your delivery when it arrives and note any visible damage on the delivery receipt. Report damage or missing parts to us within 5 days, with photos, and we'll work with the carrier and manufacturer to put it right.